Shipping & Delivery
Orders are dispatched within 2 - 5 business days of the order being placed. If the item you ordered is out of stock, you will be contacted via email within 3 days to ascertain whether you want an exchange for another item.(Please note that weekends and holidays do not count as business days). Once order is ready you will receive email notification that it has been shipped.
Once shipped, please allow 2 - 5 business days to receive your order. This pertains to Canadian orders only, and (3 - 7 days United States orders only).
Please note that we are not responsible for any shipping/delivery delays. We encourage our customers to allow ample time for delivery as well as unplanned delays.
We only ship to billing address.
Important Note: Credit Card billing address MUST exactly match the shipping address or your order will be delayed until we can contact you to verify the correct address. Please note that if you choose PayPal as your payment method, your order will automatically be shipped to the address you provided with Paypal. If your package needs to go to an address that is different from the billing address, please email us for approval. All Express/Next Day Air orders are only shipped to the billing address approved by our processing department.
We are not responsible for any custom duty or import tax.
You may exchange any unopened merchandise in its original condition, including original packaging, within 3 days of receipt and you will receive a full exchange. Any shipping cost that you incur to return a product to us will not be refunded. To put forward an exchange request please email us at firstname.lastname@example.org
We require the following information to process your exchange:
Note: Your return will not be processed if you do not provide ALL required information. In addition, any exchange is subject to availability.
Your full name and address
The reason for returning the merchandise.
Please note: Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our customers.
ELEGANCE AUTHENTICS HAIR DOES NOT REFUND OR EXCHANGE ANY SALE ITEMS!!!
Return Policy for Wefts:
If you are not satisfied with your product and you feel it is not as described, you can return it within 3 days. You will be refunded the product price at time of purchase only, postage is non-refundable. Before returning or exchanging please make sure no part of the packaging has been removed or damaged. For hygiene reasons, we only offer refunds/exchanges on hair products that have NOT been opened, worn or tampered with. Item MUST returned in its original condition. If an inaccurate product has been shipped to you, please contact us immediately within three business days. Once we have the product returned and inspect it, we will send an immediate replacement.
Return Policy for Wigs:
If you are unhappy with your Wig for any reason, simply let us know and we will replace your wig or exchange it for another wig. You can even exchange it for a different hair style and length for a small fee. The wig unit cannot be altered in any way---don’t wear, style, cut, wash and glue the wig unit.
NOTE: Buyer pays for all returned products.
We offer payments via PayPal. Paypal is our credit/debit card processor online. Please note that you do NOT need to have a PayPal account to use this option. PayPal also allows you to checkout securely using a Visa, Master or American Express Debit or Credit Card. Paypal is the most secure option to make payments online. For assistance with PayPal payments, you may contact PayPal Customer Service at 1(402) 935 2050
The INTERAC� Online service is also a payment option that allows you to pay your orders directly from your bank account, this pertains to CANADIAN CLIENT ONLY